Warranty Policy

Travel With Confidence

While every suitcase will collect stories along the way, we stand behind the craftsmanship that carries them. Our warranty covers manufacturing defects in materials and workmanship, so you can travel with confidence wherever the journey leads.

Covered

Manufacturing Defects

  • Wheels
  • Handles
  • Zippers
  • Locks
  • Shell structure
  • Interior lining
Not Covered

Travel Damage

  • Airline damage
  • Scratches or scuffs
  • Dents from handling
  • Lost or stolen items
  • Normal wear and tear
  • Improper use

How It Works

Start A Warranty Claim

01

Contact Us

Reach out through the contact form with your order details.

02

Send Photos

Include clear photos or video showing the issue with your luggage.

03

Review

Our team will review the claim and determine if it qualifies.

04

Resolution

If approved, we’ll provide the best next step for your situation.

Start A Claim

Your Covered

The Guarantee on your suitcases is automatically activated upon purchase, so no additional steps are needed to start your coverage. Coverage lasts 10 years.