Shipping policy

SHIPPING POLICY

At Delaux, we are committed to delivering your order securely and efficiently.

Please review the information below regarding processing, shipping, and delivery timelines.

ORDER PROCESSING

Orders are typically processed within 1–3 business days.

During high volume periods, launches, holidays, or promotional events, processing times may be extended but we will always keep in contact to keep you updated.

Once your order has shipped, you will receive a confirmation email with tracking information.

Orders are not shipped on weekends.

SHIPPING TIMES

Estimated delivery times may vary depending on your location.

Your estimated delivery date will show on the page of the item your ordering under "Shipping and Returns"

Delaux is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather conditions
  • Incorrect shipping information
  • Events outside our control

INTERNATIONAL SHIPPING

We ship to select international destinations.

International customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their country.

Delaux is not responsible for delays caused by customs clearance procedures.

TRACKING INFORMATION

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for tracking updates to appear after shipment confirmation.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring all shipping information is accurate before placing an order.

Delaux is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, contact us immediately at:
delaux.support@gmail.com

We cannot guarantee address changes after an order has been placed.

LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, Delaux is not responsible for lost, stolen, or delayed packages.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

If you need assistance, feel free to contact us and we will do our best to help.

DAMAGED PACKAGES

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the package
  • Photos of the item and damage

We will review the issue and work toward a resolution.

SHIPPING RESTRICTIONS

We reserve the right to limit or refuse shipping to certain regions, countries, or addresses at our discretion.

CONTACT

For shipping-related questions, please contact:

delaux.support@gmail.com